BUSINESS
We back up your IT environment with our high-quality response capabilities and enriched technical capabilities based on years of experience in call centers, help desks. We also dispatch human resources with various skill levels from IT-related to general affairs.
Solutions
IT Management
We handle various inquiries from IT system users in corporations. Our engineers, with sufficient expertise in each corporate IT system, promptly and accurately handle any inquiries. It would be “putting the cart before the horse” if jobs were hindered from difficult operations or troubles in a corporate system. Our engineers are making efforts daily in self-improvement to improve their skills, to eliminate customers’ stress coming from the system as much as possible for the customers to show their best performance through a concentration in their proper works.
Communication
With the diversification of devices and the available new technologies and services every day, it's becoming very difficult for users to understand everything. We support our customers' ICT environment and back up the comfortable ICT life of our users by providing technical support such as operation methods and connection settings for personal computers, smart devices, peripheral devices.
IT Management
We support the introduction of both chatbots using AI in companies and RPA that supports business automation. While the use of AI to improve operational efficiency is progressing, we support smooth and stable operation and support the efficiency of our customers' operations.
Communication
We provide various ICT training of typical Microsoft Office such as Word and Excel and business training such as business manners and business documents. Although we provide on-site training when requested, we believe that applying the existing curriculum developed to every customer would not be a “Solution” in real terms. 100 separate companies must have 100 different issues and targets. We provide more effective training programs based on prior detailed and precise research of requirements from each customer.
Solutions
We develop new websites or renewals specifically for companies and shops. We tailor your website to the most suitable one within the budget while fulfilling various customer’s purposes and usages such as company profile, information provision, inquiries, and acceptance of sample requests. We also undertake a landing page for a limited time and information updates.
Leveraging our support experience in major manufacturers such as maintenance, logistics, and outsourcing services, we provide the best solutions in terms of cost and quality.
Repair
We perform diagnostic repair services from computers and smart devices to peripheral devices such as monitors and printers. Also, we are receiving a high reputation from customers for our reliable maintenance services through high-quality and quickness for the maintenance of banking equipment we undertake. We perform quick and reliable repair and maintenance for important equipment so that the customers can get it back as earlier as possible even for a single day.
Logistics
Besides the storage and goods management of various products, we support operations related to smooth distribution services. We not only support customers at your warehouses but also provide these services at our warehouses. Time itself is a valuable asset, and "Never stop the flow" is the most important theme of our logistics services.
Our warehouse: Technical Center Atsugi
Operation
Leveraging our know-how accumulated for many years, we undertake customers’ various jobs for the customers to allow them to eliminate difficulties in their jobs. Outsourcing possible jobs allow you to allocate human resources to a new business opportunity. We at Sanwa Group assist customers in expanding their business through the business efficiency improvement.
Operation
We conduct ICT support for ICT education and educational coaching for teachers and staff in local governments and educational institutions.
In the field of education, lending learning devices to every student is a target by 2020.
We believe it is most desirable for teachers to adapt themselves to the ICT environment. It is meaningless, however, if teachers’ educational activities to the most important pupils and students become insufficient because of spending their precious time only in ICT usage. Permanently stationing at a classroom of Sanwa staff holding qualifications as Information Technology Coordinator for Education or ICT Supporter helps cope with any unexpected troubles. Eliminating unnecessary worries other than the Educational Guideline makes “things that you really need to tell students” much clearer. We at Sanwa Group make efforts in indirect contribution to students’ and pupils’ learnings through our ICT support.
≪Qualifications≫
Information Technology Coordinator for Education class 3: 6
ICT Supporters: 13